BWGRAB – Exchange Policy

At BWGRAB, all products are checked for quality and sizing accuracy before dispatch. Exchanges are only allowed under the following strict conditions:

✅ Eligible for Exchange

We only accept exchanges if:

• Wrong item or wrong size (different from what you ordered) is delivered.

• Genuine manufacturing/printing defect.

• Any mistake from our side.

❌ Not Eligible for Exchange

• No unboxing video = No exchange.

• Claims of size/fit issues if the delivered item matches the published size chart.

• Items that are used, worn, washed, or damaged by the customer.

• Subjective reasons (e.g., “didn’t like it”, “expected something else”).

📹 Mandatory Proof

• A clear, continuous unboxing video from the moment the parcel is opened is compulsory for all exchange claims.

• Photos, screenshots, or partial/edited videos will not be accepted.

• Without an unboxing video, the claim will be automatically rejected.

💰 Exchange Process & Charges

1. Email us at sales@bechanewala.com within 48 hours of delivery.

2. Attach your unboxing video + order details.

3. Once approved, we’ll provide instructions to send the item back.

4. After inspection, a replacement product will be shipped to you.

5. A ₹100 exchange handling fee will be charged for every exchange request.

⚠️ Important Notice

• Exchanges are strictly one-time only per order.

• Fake or baseless claims will be rejected immediately.

• Customers repeatedly misusing the policy may be blacklisted from future orders.

• Please review product descriptions and size charts carefully before ordering.